Reference

How We Handle Your Rights and Obligations

Access to CV999 Fan depends on your local law and the eligible region you're in — we want to be straightforward about that from the start.

Account ConditionsData HandlingbKash, Nagad, RocketBangladesh EligibilityContact and Requests
CV999 Fan How We Handle Your Rights and Obligations
REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about your account terms, a data request, or a payment dispute involving bKash, Nagad, or Rocket, our support team handles it directly. Use the channels below and include your registered account email so we can match your request quickly. We cover Bangladesh account queries through all three routes.

Live Chat Open chat from your account dashboard — available for account and payment questions including bKash and Nagad disputes. Response times vary by queue.
Email Support Write to our support address for formal requests, data access queries, or anything that needs a written record. Include your account ID.
Help Centre Our help centre covers common legal questions — account conditions, wallet verification steps, and what to do if access is restricted in your region.
DATA AND SECURITY

How We Protect Your Account and Data

Your account security and data handling follow a consistent set of practices across all wallet methods. We don't store raw bKash or Nagad credentials on our servers — payment verification happens through the wallet provider's own confirmation step, so your PIN stays with you. Here's what we do on our side to keep your account and data in order.

Data Retention

We keep account and transaction records for as long as required under our compliance obligations. You can request a summary of what we hold by contacting support with your account ID.

Cookie Policy

We use session cookies for login continuity and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your account settings at any time.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If you're switching between phone and browser, you'll be asked to re-verify — this is by design, not a fault.

Change Requests

To update your registered details, close your account, or request data deletion, go through the support email channel. We process these requests and confirm by reply within the timeframe shown in the help centre.

Legal Questions We Get Asked Most

These are the questions that come up most often when someone is reading through the terms for the first time. If yours isn't here, contact support directly.

Access depends entirely on your local law and eligible region. We don't make a legal determination on your behalf — check whether online gaming is permitted where you are before opening an account.

We hold your registration details, login history, and transaction records for bKash, Nagad, and Rocket deposits and withdrawals. You can request a full summary through our support email channel.

Send a deletion request to our support email with your account ID and registered mobile number. We'll confirm receipt and process it within the timeframe stated in our help centre.

If your region becomes ineligible, your account access is suspended and any wallet balance held is returned through the payment method you last used — bKash, Nagad, or Rocket.

Yes. Contact support via email or live chat, confirm your account details, and we'll send a transaction summary covering your bKash, Nagad, and Rocket activity on the account.

Start a dispute through the live chat or email channel. Give us your account ID and a clear description of the issue. We review each case against the terms set out on this page.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.