How We Handle Your Account and Payments
Most questions we receive come down to three things: how money moves, how to get back into your account, and what to expect when something doesn't go as planned. For deposits, you send directly from your bKash, Nagad, or Rocket app to the account number shown on the deposit screen — enter the amount, confirm your PIN, and the balance reflects in
your wallet within moments. Withdrawals follow a short verification step: we check that the withdrawal destination matches the wallet you deposited from, which keeps your account secure. If you're locked out, the OTP reset path works on any phone — you don't need to be on the same device you registered with. Our support team handles edge cases that the FAQ doesn't
cover, and you can reach them through live chat on the site. Availability depends on your local law and eligible regions.
- bKash Deposit
- Nagad Transfer
- Rocket Payment
- Live Chat Support